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Send DTR via Email

Enter your Employee ID and cutoff period. QueueOne will send the DTR to your registered email address.

Employee IDCutoff Period

The DTR will be sent only to the email address registered for the Employee ID.

American Technologies IncWorkflow, Service & Request Management Portal

How can we help you today?

Describe your concern. QueueOne will first check your service team's approved knowledge and, when needed, automatically ask AI for initial assistance.

Diagnose My Concern⌄

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Management Information System Department

Step 3 · Select the service you need.

Management Information System Department

Others

Open this service to submit your request.

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Edit

Delete Form Item

Delete this form item? Existing submitted transaction metadata will remain in transaction history.

Change Password

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Use at least 8 characters.

Create Service

Service NameService Type

Queuing uses the normal service queue. Workflow / Document Tracking enables routed approvals and document-style processing. Both combines them while retaining one tracking number.

Generate queue numbers for this service Require requester email address Require priority selection

Require requester to log in before opening/submitting this service

Use this when the service is available only to registered QueueOne users. Approval-required services also require login automatically.

Require Supervisor / Manager approval before processingApproval Authority

When enabled, new requests stay Pending Approval and are not assigned to operational personnel until approved.

The workflow creator can decide whether Email Address and Priority are mandatory for this service.

Add Workflow Step / Task

Task / Step Name

Order

SLA Minutes

Starting step Completion step

Continue with previous assigned personnel ⓘAutomatically assigns this task to the personnel who handled the previous task. No new Designated Personnel selection is required.

Evaluation BuilderConfigure an evaluation specifically for this task.

Require Evaluation for this Task

Evaluation TitleInstructions / Description

Build this task's evaluation using any combination of components below. Each task can have a completely different evaluation format.

PDF Output Designer

Add elements, organize them by Header, Body or Footer, then use the Live PDF Preview as the visual reference.

Output NameButton Label

Paper

Orientation

Header RepeatFooter Repeat

Header Height (mm)

Footer Height (mm)

Elements

Data Fields

Elements in PDF

Select, reorder or change region

HEADER

BODY

FOOTER

Live PDF Preview

Updates automatically

Selected Element

Select an element from the list.

Edit Task / Step

Task / Step Name

Order

SLA Minutes

Starting step Completion step

Continue with previous assigned personnel ⓘAutomatically assigns this task to the personnel who handled the previous task. No new Designated Personnel selection is required.

Evaluation BuilderCustomize the evaluation for this task.

Require Evaluation for this Task

Evaluation TitleInstructions / Description

Build this task's evaluation using any combination of components below. Each task can have a completely different evaluation format.

Delete Task / Step

Are you sure you want to delete ?

Its designated personnel and workflow routes will also be removed. If a transaction currently references this step, QueueOne will block the deletion.

Edit Forwarding Route

From:

Action / Route NameDecision / Outcome (optional)Route to Department (optional)Destination StepResulting Status

Add Forwarding Route

From:

Action / Route NameDecision / Outcome (optional)Route to Department (optional)Destination StepResulting Status

Set Current Concern to Pending

Transaction: —

Concern / Service: —

Current Task: —

Currently Assigned To: —

Status After Action: Pending

The assigned personnel will remain responsible for this request while it is Pending.

Pending ReasonExpected Follow-up Date (optional)

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